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Consultation

Consultation

The Consultation service aims to providing diagnostic or performance assessment support using email, Skype and phone calls. KP-Tech offers a pre-paid consultancy ticketing system coupled with named individuals in your organisation.

KP-Tech per-hour pricing model gives you financial flexibility, savings, and protection. It avoids the common per-server, per-core (CPU) support contracts, which often lead you to buy yearly services you never end up using. Eventually human interaction will needed to deal with an incident or to acquire the advice.

How it works:

  • A pre-paid ticketing system helps you acquiring the proper financial budget within your organisation. Small companies or individuals may budget on a few hours, while others may acquire budgets with several months in advance.
  • The pre-paid consultancy time is deducted each time you issue an email request, phone, or Skype session in decrements of 10 min.
  • You will be notified per e-mail if the remaining consultancy time is less than 4 hours.
  • Phone and Skype session calls are scheduled through the email incident handling. Skype sessions makes possible to share your view with us (by using desktop sharing).
  • All pre-paid service contracts are dedicated to named individuals in your company to ease the tracking of service spending.
  • KP-Tech connects you to the same consultant as often as possible to improve a personal working relationship. The named subscribers are our sole point of contact for spending your budget.
  • KP-Tech primarily consults on the use of the KP-Tech open source products, leaving consultancy on the application stack to local service providers or OS dependencies to the Cloud provider, without charging your account.
  • If the incident requires more than 4 continuous hours of work, we'll first request you approval, and/or possibly recommend you to turn the Consulting service into a regular project.
  • Zero-commitment, no obligations contract. If you decide to walk away, we'll reimburse the remaining deposit made unless we haven't heard from you within a year after the latest deposit was made.

    • Pricing Scheme:

    The pre-paid price as of 2021 September is €249.- per hour (excl. VAT/sales taxes), with the following discount scheme:

  • #Hours prepaid -> Discount
  • 1-20 -> 0%
  • 21-100 -> 5%
  • 101-250 -> 7.5%
  • >250 -> 10%

    • To reduce administrative hurdles, we require a minimal of 10 hours for each purchase. The service contract starts 24 hours after the receiving of the pre-payment and the signed Consultation Service Conditions Agreement. To purchase pre-paid Consultation service hours, please contact us.

    DISCLAIMER: the Consultation service does not include any development of KP-Tech products enhancements, does not include any development of non KP-Tech product enhancement, software migrations, or any other time consuming activities.